Terms of service

RESPIN PLATFORM TERMS OF SERVICE

Effective Date: February 17, 2025

Welcome to Re-Spin.com. Re-Spin.com is a community-driven platform (“Platform”) owned and operated by Respin, LLC (the “Company”), where users may share personal health experiences and wellness discussions. These Terms of Service (“Terms”) govern your use of our website, online community, content, and services, which are powered by third-party platforms, including but not limited to Circle, Shopify, Stripe, and other integrated service providers (“Third-Party Services”).

By accessing or using the Platform, or by clicking “I accept”, “I agree” or similar acknowledgement, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

 

  1. IMPORTANT NOTICES


  1. These Terms contain an arbitration provision. When you agree to these Terms you are agreeing (with limited exception) to resolve any dispute between you and us through binding, individual arbitration rather than in court. Please review Section 12 carefully (dispute resolution) below for details regarding arbitration.

  2. These Terms require you to resolve disputes in your individual capacity and not as a class member. Please review Section 12 carefully (dispute resolution) below for details regarding the class action waiver. 

  3. The Platform is not a medical service. The content available on the Platform is not a substitute for professional medical or healthcare advice, diagnosis, treatment, dietary, or safety advice, and may not be used for such purposes. Always seek the advice of your physician or other qualified expert with any questions you may have regarding a medical question, condition, or safety concern. Reliance on information presented on this site is at your own risk. Users who seek licensed medical advice, professional health consultations, or personalized treatment options may visit Respin Health’s premium platform, which offers access to licensed professionals and verified health content. These Terms do not apply to services provided by Respin Health. To review Respin Health’s Terms of Service, please visit respin.health.

  4. The Platform contains the opinions and views of others and does not represent the opinions and views of Respin, LLC. Given the interactive nature of this site, we cannot endorse, guarantee, or be responsible for the accuracy or efficacy of any content generated by our users or third parties.


  1. PRIVACY

    Please review our Privacy Notice accessible at re-spin.com/policies/privacy-policy, which describes how Respin, LLC processes the personal information it collects about you when you use the Platform. 

 

  1. ELIGIBILITY & ACCOUNT SECURITY


  1. Age Requirement. You must be at least 18 years old (or the legal age in your jurisdiction) to create an account and participate in the Platform. Individuals under 18 years of age may only use the Platform with parental or legal guardian consent. The Platform is not intended for children under 16, and we do not knowingly collect data from individuals under 16.

  2. Creating an Account. To access certain content on the Platform, you will need to create an account. You agree that you won't misrepresent your identity, use any other person's image, likeness, or identity, or otherwise provide any deceptive or misleading profile information in connection with the creation or use of your account. If you create your account through a third party platform (such as Google or Facebook), we may access certain personal information that the third party provides to us such as your email address and name, as well as other data available in your account. 

  3. Account Security. You are responsible for maintaining the confidentiality of your account login credentials. We encourage you to use “strong” passwords, commonly described as passwords that use a combination of upper and lower case letters, numbers, and symbols, with your account and with other accounts that you may connect to your account. Respin, LLC cannot, and will not, be liable for any loss or damage arising from your failure to comply with the above requirements. You agree to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You agree not to share your account with others. You are fully responsible for all activity under your account.


  1. COMMUNICATION PREFERENCES


  1. Consent for Electronic Communications. By creating an account, you consent to receive communications from the Company, which may include electronic mail, text messages, voice calls, and push notifications (e.g., via email to the email address you provide, text message (SMS or otherwise) at the mobile phone number and email address  you provide, or by posting notices to the Platform) regarding your account and the Platform. These communications are part of your relationship with us. You may incur data, call-time or messaging charges from your communication providers in connection with communications from the Company. You can choose to filter any emails using your email settings, but we do not provide an option for you to opt out of these communications. 

  2. Security. You acknowledge that electronic communications may be unencrypted and carry some risk that the information in the messages, including information about your health, could be read by an unauthorized person. You further acknowledge and agree that the Company cannot guarantee the security and confidentiality of the unencrypted communications that we send to you and are not responsible for any unauthorized access that occurs during or after the transmission of the communications to you.

  3. Marketing Opt Out. If you consent to receive marketing or other communications not related to your account or the Platform, including newsletters, special offers, surveys, and other news and information we think will be of interest to you, we will provide you with the option to opt out of such marketing communications at any time by following the unsubscribe instructions provided in such messages.

  4. Electronic Notices and Signatures. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing, and you consent and agree that your use of your finger, a keypad, mouse, or other device to select an item, button, icon, or similar act while using the Platform, or in accessing or making any transactions regarding any agreement, acknowledgment, consent, terms, disclosures, or conditions, constitutes your signature, acceptance, and agreement as if actually signed by you in writing. You should maintain copies of electronic communications from us by printing a paper copy, saving an electronic copy, or both. Further, you agree that no certification authority or other third-party verification is necessary to establish the validity of your electronic signature, and that the lack of such certification or third-party verification will not affect the enforceability of your signature or any resulting contract between you and us.


  1. PLATFORM CONTENT

    The content provided on the Platform is for informational and educational purposes only and may be generated through the Company's or its third-party licensors' algorithms or artificial intelligence (conversational and generative tools) used in connection with providing the content. Any content within the Platform is not marketed, promoted or otherwise intended to be used to diagnose any disease or other condition, or to cure, mitigate, treat, or prevent any disease. Such content is not a replacement or substitute for medical care or specific professional advice, recommendation, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding your health. Never disregard professional medical advice or delay in seeking it because of information provided through the Platform. RELIANCE ON ANY CONTENT PROVIDED THROUGH THE PLATFORM BY THE COMPANY OR OTHER THIRD-PARTY CONTENT PROVIDERS IS AT YOUR OWN RISK AND MAY BE SUBJECT TO ADDITIONAL TERMS, CONDITIONS, AND POLICIES OF THE THIRD-PARTY CONTENT PROVIDERS.

 

  1. ACCEPTABLE USE POLICY & COMMUNITY ENGAGEMENT

    The Platform encourages users to engage in open discussions about wellness, symptom management, and personal health experiences. However, to ensure compliance with appliable laws and create a respectful and engaging experience, all content must adhere to the following guidelines:

  1. Permitted Discussions. Users are welcome to share: Personal experiences related to health, wellness, symptom relief, and self-care; Lifestyle discussions on topics such as nutrition, exercise, stress management, and alternative wellness strategies; and Product recommendations based on personal use (without making definitive medical claims).


  1. Prohibited Discussion.  The following content is strictly prohibited: 

    • Medical Claims: Statements that a treatment, supplement, or product is “proven,” “FDA-approved,” or “guaranteed to cure” any condition.

    • Promotion of Prescription Medications: No discussion of prescription drug dosages, off-label uses, or unapproved medications.

    • Impersonation of Medical Professionals: Unless verified, users may not claim to be doctors, pharmacists, or medical experts.

    • Sharing of Personal Health Records (PHI): Users must not share or request private medical records or lab results.


  1. Assumption of Risk & No Medical Liability. By using the Platform, you agree that:

    • Neither the Platform nor Respin, LLC provide medical advice, diagnosis, or treatment.

    • You assume all risks associated with acting on user-generated health discussions.

    • Any health content on the Platform is informational only and should not replace professional medical care.

    • You will not hold Respin, LLC, its owners, employees, or affiliates liable for any harm resulting from user-generated health discussions.


  1. LICENSE

    Subject to these Terms, the Company grants you a limited and non-exclusive license (without the right to sublicense) to access and use the Platform as provided herein. The Company is the sole and exclusive owner of the Platform, including any and all copyright, patent, trademark, trade secret and other ownership and intellectual property rights, in and to the Platform and any related materials and documentation. No title or ownership of the Platform or any portion thereof is transferred to you hereunder. The Company reserves all rights not expressly granted hereunder. You agree not to change or delete any copyright or proprietary notice related to materials downloaded from the Platform.

    All rights, title, and interest in and to the Platform and any content available on the Platform are and will remain the exclusive property of the Company and its licensors. The Platform and its content are protected by copyright, trademark, and other laws of the United States. The Company reserves all rights not expressly granted in these Terms. You acknowledge and agree that any feedback, comments, or suggestions you may provide regarding the Company, or the Platform, are entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you. Notwithstanding the foregoing, any content, such as postings, messages, or photos that you upload to the Platform, including any content that you submit using the Platform in connection with any medical consultation, belongs to you and you authorize the Company to use and disclose such content in connection with providing the Platform.

 

  1. RESTRICTIONS ON USE OF THE SERVICES

    The Company reserves the right, at all times, but will not have an obligation, to suspend and or terminate users or reclaim usernames without liability to you. The Company may, in its sole discretion, terminate your access to the Platform, or any portion thereof, for any reason whatsoever without prior notice.

    You agree not to use the Platform to: 

  • email or otherwise upload any content that (i) you do not have a right to upload under any law or under contractual or fiduciary relationships; (ii) contains any harmful viruses, application, malware, or any other harmful computer code, files or programs; (iii) poses or creates a privacy or security risk to any person; (iv) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (v) is unlawful, harmful, harassing, fraudulent, threatening, abusive, libelous, defamatory, vulgar, obscene, hateful, violent, demeaning, intimidating, discriminatory, or racially, ethnically or otherwise objectionable, or infringes our or any third party's intellectual property or other rights, or (vi) which may expose the Company or our users to any harm or liability of any type;

  • interfere or attempt to interfere with the proper working of the Platform in any way, including to disrupt, interfere with, violate the security of, or attempt to gain unauthorized access to the Service or any computer network;

  • violate any applicable local, state, national, or international law, or any regulations having the force of law; 

  • obtain or attempt to access or otherwise obtain any content or information through any means not intentionally made available or provided for through the Service; 

  • reverse engineer, disassemble, decompile, or translate any software or other components of the Service, or access or use the Service in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party;

  • engage in or use any data mining, robots, spider, scraping, or similar data gathering, extraction methods, or automated or manual means to access the Service for any purpose without our express prior written permission or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Service;

  • copy, duplicate, download, store in a retrieval system, publish, transmit or otherwise reproduce, transfer, distribute, store, disseminate, aggregate, use as a component of or as the basis for a database or otherwise use in any form or by any means any data, text, reports, or other materials related to the Company or third-party content from the Service; or

  • otherwise use the Service in any manner that exceeds the scope of use granted. 


If you are blocked by The Company from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address or virtual private network).

We reserve the right to take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Service. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND OUR AFFILIATES AND LICENSEES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

 

  1. TERMINATION

    These Terms will continue to apply until terminated by either you or the Company as follows:

  • You may deactivate your account and discontinue your use of the Platform at any time. In order to deactivate your account, please contact us at support@re-spin.com.

  • We may suspend or terminate your accounts or cease providing you with all or part of the Platform at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms, (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Platform to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or through the Platform the next time you attempt to access your account.


In all such cases, these Terms shall terminate, including, without limitation, your license to use the Platform, except those sections you would expect to survive termination, such as indemnification, limitations on liability, and arbitration. Nothing in this section shall affect the Company’s rights to change, limit, or stop the provision of the Platform without prior notice, as provided above.

 

  1. DISCLAIMERS, LIMITATION OF LIABILITY, AND INDEMNITY
    Please read this section carefully since it limits the liability of the Company and its stockholders, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the “Respin LLC Entities”). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this Section 10 may not apply to you. Nothing in this Section 10 is intended to limit any rights you may have which may not be lawfully limited.

 

  1. The Platform is Available “As-Is”. Your access to and use of the Platform is done at your own risk. You understand and agree that the Platform are provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, THE RESPIN LLC ENTITIES DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

    The Respin LLC Entities make no warranty and disclaim all responsibility and liability for: (i) any actions of the Company users, including without limitation, any advice, recommendations, treatment plans or other information provided by the Company; (ii) the completeness, accuracy, availability, timeliness, security or reliability of the Platform or any information provided on the Platform; (iii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Platform, or any content; (iv) the deletion of, or the failure to store or to transmit, any content and other communications maintained by the Platform; (v) whether the Platform will meet your requirements or be available on an uninterrupted, secure, or error-free basis; (vi) any advice or information you receive through the Platform; and (vii) any injuries or harm you or a third party incurs as a result of information or advice received through the Platform. No advice or information, whether oral or written, obtained from the Respin LLC  Entities or through the Platform, will create any warranty not expressly made herein. TO THE EXTENT LEGALLY PERMITTED, YOU EXPRESSLY RELEASE THE RESPIN LLC ENTITIES FROM ANY AND ALL LIABILITY FOR ANY DAMAGES, SUITS, CLAIMS, PERSONAL INJURIES, DEATH, AND PROPERTY DAMAGE THAT MAY ARISE FROM OR RELATE TO ANY ACTS OR OMISSIONS OF THE PLATFORM OR THE CONTENT PROVIDED THEREON.

    IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: “ A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

  2. Links. The Platform may contain links to third party services or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such services or resources; or (ii) the content, products, or services on or available from such services or resources. Links to such services or resources do not imply any endorsement by the Company or the Respin LLC Entities regarding such services or resources or the content, products, or services available from such services or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such services or resources.

  3. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE RESPIN LLC ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, INCLUDING BUT NOT LIMITED TO ANY LOSS OF DATA, USE, GOOD-WILL, PROFITS, SERVICE INTERRUPTION, COMPUTER OR MOBILE DAMAGE, OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR APPLICATIONS, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH IN THESE TERMS IS FOUND TO HAVE FAILED IN MEETING ITS ESSENTIAL PURPOSE.

    EXCEPT AS REQUIRED BY LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE RESPIN LLC ENTITIES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT YOU PAID THE COMPANY, IF ANY, IN THE PAST SIX MONTHS FOR ACCESS TO THE SERVICES GIVING RISE TO THE CLAIM.

    TO THE EXTENT PERMITTED BY LAW, THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT THE RESPIN LLC ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

    SOME STATES DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR DAMAGES SUCH AS THOSE CONTAINED IN THIS SECTION. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU.

    IF YOU ARE RESIDENT OF A U.S. STATE THAT PERMITS THE EXCLUSION OF THESE WARRANTIES AND LIABILITIES, THEN THE LIMITATIONS IN THIS SECTION SPECIFICALLY DO APPLY TO YOU.

  1. Indemnification. To the extent not prohibited by law, you expressly agree to indemnify and hold harmless the Company and the Respin LLC Entities, from and against any and all liabilities, expenses, damages, and costs, including, but not limited to, reasonable attorneys’ fees and costs, related to all third party claims, charges and investigations related to: (i) any information, advice, treatment recommendations, or other content you transmit via the Platform; (ii) your failure to comply with the Terms, including without limitation, your obligations and representations provided in Section 1; (iii) your interactions with any other user; (iv) your use or disclosure of information, including without limitation, personal information or medical information you learned about on or through the Platform; and (v) any activity in which you engage on or through the Platform.


  1. DISPUTE RESOLUTION AND ARBITRATION AGREEMENT

    PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND THE COMPANY TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM THE COMPANY. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

    We want to address your concerns without needing a formal legal case, so we have included a tiered dispute resolution process. This Dispute Resolution section may be modified by written agreement between you and the Company.

  1. Informal Dispute Resolution. Before filing a claim against the Company, you agree to try to resolve the dispute informally by contacting support@re-spin.com. If a dispute is not resolved within thirty (30) days after submission, you may bring a formal proceeding, as outlined below. 

  2. Agreement to Arbitrate. You agree that any disputes that you and we are unable to resolve informally will be settled by binding arbitration, except that you and we each retain the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”). All other disputes will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. 

  3. Opting Out to Arbitrate. You will also have the right to litigate any other Dispute if you provide us with written notice to opt out of arbitration (“Arbitration Opt-out Notice”) by email at support@re-spin.com within thirty (30) days following the date you first accept these Terms, or if you have not registered for an account, then within thirty (30) days following the date you first use our Platform. If you don’t provide us with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except as expressly set forth in clauses (i) and (ii) above. If a decision is issued stating that applicable law precludes enforcement of any limitations set forth in this Agreement to Arbitrate on the right to arbitrate claims on a class or representative basis, or as part of a consolidated proceeding, as to a given claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in the state or federal courts located in New York, New York. All other claims will be arbitrated.

  4. No Class Actions. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and we agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.


  1. THIRD-PARTY SERVICES & TRANSACTIONS

    The Platform integrates with Circle (community platform), Shopify (e-commerce), and Stripe (payment processor). Please review the respective Terms of Service prior to using each integration. 

 

  1. SHIPPING POLICY


  1. Order and Shipping Confirmation: You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 5 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. 

  2. Where We Ship. We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses. Please note, not all items can ship to all countries. Available Non-US shipping destinations are based on territories served by the United States Postal Service. Thank you so much for your patience as we expand our international presence.


  1. REFUND AND EXCHANGE POLICY


  1. Returns. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@re-spin.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@re-spin.com.

  2. Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

  3. Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  4. Refunds. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 days. Please remember it can take some time for your bank or credit card company to process and post the refund.

  5. Lost/Stolen Packages. If the Company fulfilled its responsibility in properly preparing the package for delivery and shipped it to the address provided by the customer and shipped via the method the customer chose during checkout, the Company is not responsible for issuing a replacement package or issuing a refund against the order in question, as we have fulfilled our obligation to get the package to the customer. Postal theft and missing packages are a rising concern, and the Company is dedicated to ensuring that our labeling and packaging of our customer’s orders are correct. It is an unfortunate event when someone's package is misdelivered or is not where the delivery carrier says they left it. Here are steps to take if you believe your package has been stolen.

  6. Check Your Tracking Number. If you have not received your package within a reasonable time frame and you have a tracking number, then please try tracking the package to see what updated information FedEx or USPS has for your items. Please monitor your package delivery and pick up your package promptly to reduce the possibility of a lost/stolen package. If you do not have a tracking number, please contact our customer service team at support@re-spin.com and we will be more than happy to provide the tracking number associated with your four-digit order number. 

  7. File a Claim for a Lost Package. Should FedEx or USPS show that your package has been delivered when in fact you have not received it then a 'lost package' claim needs to be filed with them. If a package is scanned, USPS/FedEx considers the package delivered, and if a customer says they did not receive the package the USPS/FedEx considers it a theft issue and thus a matter for the police department.


  1. MISCELLANEOUS TERMS


  1. Waiver and Severability. The failure of the Company to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

  2. Controlling Law and Jurisdiction. These Terms and any action related thereto will be governed by the laws of the state of California without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings, or litigation arising in connection with the Platform will be brought solely in the federal or state courts located in Culver City, California, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum. You agree that you may only bring claims against the Company related to your use of the Platform on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. 

  3. Governing Law. These Terms shall be governed by the laws of the State of California without reference to its conflict of laws provisions.

  4. Notice for California Users. Under California Civil Code Section 1789.3, users of the Platform from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted (a) via email at dca@dca.ca.gov; (b) in writing at: Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; or (c) by telephone at (800) 952-5210 or (800) 326-2297 (TDD). Sacramento-area consumers may call (916) 445-1254 or (916) 928-1227 (TDD).

  5. Entire Agreement. These Terms are the entire and exclusive agreement between the Company and you regarding the Platform (excluding any service for which you have a separate agreement with the Company that is explicitly in addition or in place of these Terms). These Terms supersede and replace any prior agreements between the Company and you regarding the Platform.

  6. Revisions. We may revise these Terms from time to time, and the most current version will always be on this web page. If we, in our sole discretion, determine that the revision is material, we will notify you via email to the email address associated with your account. If you do not wish to be bound by any such revisions to the Terms, your sole and exclusive remedy is to discontinue your use of the Platform. By continuing to access or use the Platform after those revisions become effective, you agree to be bound by the revised Terms.

  7. Assignment. These Terms are personal to you, and are not assignable, transferable, or sub-licensable by you except with the Company’s prior written consent. the Company may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.


  1. CONTACT US
    If you have any questions about these Terms, please contact us by email at support@re-spin.com 

© RESPIN 2025

CONTENT ON THIS SITE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL OR HEALTHCARE ADVICE, DIAGNOSIS, TREATMENT, DIETARY, OR SAFETY ADVICE, AND MAY NOT BE USED FOR SUCH PURPOSES. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED EXPERT WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL QUESTION, CONDITION, OR SAFETY CONCERN. RELIANCE ON INFORMATION PRESENTED ON THIS SITE IS AT YOUR OWN RISK. THIS SITE CONTAINS THE OPINIONS AND VIEWS OF OTHERS AND DOES NOT REPRESENT THE OPINIONS AND VIEWS OF RESPIN LLC. GIVEN THE INTERACTIVE NATURE OF THIS SITE, WE CANNOT ENDORSE, GUARANTEE, OR BE RESPONSIBLE FOR THE ACCURACY OR EFFICACY OF ANY CONTENT GENERATED BY OUR USERS OR THIRD-PARTIES.